Return Policy

Last Updated: July 2026

At Suci Sutra, customer satisfaction is our top priority. We strive to provide premium-quality sarees and a seamless shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

You may request a return if:

  • You receive a damaged or defective product.

  • You receive an incorrect item.

  • The product has a manufacturing defect.

To be eligible for a return, the item must:

  • Be returned within 7 days of delivery.

  • Be unused, unwashed, and unworn.

  • Have all original tags and packaging intact.

  • Be accompanied by the original invoice or proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

  • Products used, washed, or altered after delivery.

  • Items without original tags or packaging.

  • Products purchased during clearance or final sale.

  • Returns requested after the return period has expired.

  • Products damaged due to improper handling by the customer.

Return Process

  1. Contact our customer support within 7 days of receiving your order.

  2. Share your Order ID, reason for return, and clear photos or videos of the product (if applicable).

  3. Our team will review your request within 1–2 business days.

  4. Once approved, we will arrange a return pickup or provide return instructions.

  5. After receiving and inspecting the returned item, we will process your refund or replacement.

Refund Policy

Once your returned product passes the quality inspection:

  • Refunds will be initiated within 5–7 business days.

  • The refund will be credited to your original payment method.

  • Processing time may vary depending on your bank or payment provider.

Exchange Policy

We offer exchanges for:

  • Damaged products

  • Defective products

  • Incorrect items received

Exchanges are subject to product availability. If the requested product is unavailable, a refund will be processed.

Cancellation Policy

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, cancellation requests cannot be accepted.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery by sharing clear photos or videos. Our support team will assist you with a replacement or refund.

Refund Exceptions

Refunds may not be issued if:

  • The returned product does not meet our return eligibility criteria.

  • The item shows signs of use, damage, or alteration.

  • The return request is made after the eligible return period.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Suci Sutra
📞 Phone: +91 81233 65577
📱 WhatsApp: +91 81233 65577
✉️ Email: contactsucisutra@gmail.com
📍 Address: Flat No. 122, Image Estate Road, Halehalli, Bengaluru, Karnataka – 560036